how to instruct us
the information we need to commence the recovery of arrears
Essentially very little information is needed to commence the recovery process.
If the residential unit or block is a new instruction to SLC we would request from you, or the Land Registry, a copy of a lease (or a proforma lease where the same lease applies across the relevant estate). This will enable us to discover whether we are able to act on a no recovery no fee basis and recover our fees from the leaseholder.
In addition to this we will require a schedule of the tenant's indebtedness confirming the dates upon which the amounts owing fell due, the periods to which the demands relate and details of the leaseholder's leasehold address, and where relevant, if the leaseholder is not resident at the leasehold address (for example, buy-to-let landlords), a further correspondence address.
The required information is summarised as follows:
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statement of arrears of service charges, ground rent, insurance, client administration charges etc.
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leasehold address
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correspondence address if different from leasehold address
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copy lease (usually one per block)
In a very small minority of cases a court claim will need to be issued.
If it is necessary to issue a court claim, depending on the type of claim issued, we may require some more information from you in relation to the calculation of services charges.
As court claims are rarely required we would only request this information at the appropriate time to ensure that such enquiries to our clients are kept to an absolute minimum.
